Frequently Asked Questions FAQ

Welcome to Zayvor's Frequently Asked Questions. Find answers to common questions about our products, orders, payments, shipping, returns, and refunds.

1. General Questions

Q1. What is Zayvor?

A: ZAYVOR is an online men's fashion store offering jackets, sweaters, trousers, and apparel. We aim to provide our customers with a convenient and reliable online shopping experience.

Q2. Where is Zayvor located?

A: Our business address is 625 Delafield Ave, Bronx, NY 10471, United States.

Q3. How can I contact Zayvor?

A: You can contact us by email at contact@zayvor.online or call +1 (917) 427-8297.

Q4. What are your business hours?

A: Our business hours are Monday through Friday, 9:00 AM to 5:00 PM, New York local time, excluding public holidays.

Q5. How can I choose the correct product size?

A: Please refer to the product descriptions and available size guides before placing your order. If you need assistance, contact our customer support team.

Q6. Do you offer international shipping?

A: No. ZAYVOR currently ships within the United States only.

2. Orders and Payments

Q7. How can I place an order?

A: Browse our website, select your preferred product, choose the appropriate size and color, and add it to your cart. Proceed to checkout and complete your purchase.

Q8. What payment methods do you accept?

A: We accept a variety of secure payment methods to make checkout convenient for our customers. Available payment options may include:

Visa
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
American Express

Available payment methods are displayed during checkout.

Q9. Can I modify my order after placing it?

A: Order modifications may be possible before your order enters processing or shipment. Please contact our customer support team as soon as possible.

Q10. Can I cancel my order?

A: Orders may be cancelled before they enter processing or shipment. Contact us immediately at contact@zayvor.online to request cancellation.

Q11. Will I receive an order confirmation?

A: Yes. After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Q12. Are taxes included in product prices?

A: Applicable taxes are calculated and displayed during checkout where required by law.

3. Shipping and Delivery

Q13. How long does order processing take?

A: All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Q14. How long does delivery take?

A: Our estimated shipping timeline is:

Processing Time: 1–2 business days
Transit Time: 4–6 business days
Estimated Total Delivery Time: 5–8 business days

Delivery times may vary due to carrier delays, weather conditions, or public holidays.

Q15. How much does shipping cost?

A: ZAYVOR charges a flat shipping fee of $10.00 per order. Shipping charges are displayed at checkout.

Q16. What is your daily order cut-off time?

A: Our daily order cut-off time is 5:00 PM New York local time, Monday through Friday.

Orders placed after the cut-off time will begin processing on the next business day.

Q17. Which shipping carriers do you use?

A: We work with USPS, UPS, FedEx, DHL, and other reputable logistics providers. The carrier may vary depending on your delivery location.

Q18. How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link, when available.

Tracking information may take up to 48 hours to become active.

Q19. Can I change my shipping address?

A: Address changes may be possible before shipment. Please contact us immediately if you need to update your delivery address.

Once an order has shipped, the delivery address cannot be modified.

Q20. What should I do if my package is lost or delayed?

A: Check your tracking information and verify your shipping address. If your package remains missing, contact our customer support team at contact@zayvor.online for assistance.

4. Returns and Refund Policy

Q21. What is Zayvor's return policy?

A: Zayvor accepts eligible returns within 30 days of delivery. Items must be unused, unworn, and in their original condition, with all original tags attached.

Q22. How do I request a return?

A: Email contact@zayvor.online with your order number, product details, and reason for the return.

Our customer support team will respond within 1–2 business days with return instructions and the appropriate return address.

Q23. Do you accept exchanges?

A: Yes. ZAYVOR offers exchanges for eligible products when stock is available.

Exchange requests must be submitted within the 30-day return period and meet our return eligibility requirements.

If your preferred replacement is unavailable, we may offer a comparable alternative or a refund.

Q24. Who pays for return shipping?

A: Return shipping costs depend on the reason for the return.

Return Reason	Shipping Responsibility
Change of mind	Customer
Incorrect size ordered	Customer
Damaged or defective product	ZAYVOR
Incorrect product sent	ZAYVOR

Q25. How long does it take to receive a refund?

A: Once your returned item has been received, inspected, and approved, your refund will be processed within 10 business days.

Refunds are issued to the original payment method. Your bank may require additional processing time.

Q26. Do you charge restocking fees?

A: No. ZAYVOR does not charge any restocking fees for eligible returns.

Q27. What should I do if I receive a damaged or incorrect item?

A: Please contact us within 7 days of delivery.

Provide your order number, product name, a description of the issue, and clear photographs.

For confirmed claims, ZAYVOR will cover return shipping costs and arrange a replacement or issue a full refund.

Q28. Can I return an item if I change my mind?

A: Yes. You can return eligible products within 30 days of delivery, provided they remain unused, unworn, and in their original condition with all original tags attached.

Customers are responsible for return shipping costs for change-of-mind returns.